PropertyOne (Novola SAS) · Last Updated: February 22, 2026
These Terms of Service (the "Terms") govern access to and use of the PropertyOne platform (the "Service") operated by Novola SAS ("Novola", "we", "us", or "our"), a company incorporated in France, available at https://ppty.one. By subscribing to, accessing, or using the Service, the entity you represent (the "Customer") agrees to be bound by these Terms.
PropertyOne is provided for professional use by organisations that manage property portfolios. Where a separate written order form, master subscription agreement, or Data Processing Agreement (DPA) is signed between the Customer and Novola, that document governs and prevails over these Terms to the extent of any conflict. In the absence of a signed agreement, these Terms constitute the entire agreement for use of the Service. The Service is not directed to consumers.
By accessing the Service, creating a workspace, or clicking to accept these Terms, you confirm that you have authority to bind the Customer, that the Customer is a legal entity or professional acting in the course of business, and that you accept these Terms on the Customer's behalf. If you do not have that authority, or the Customer does not agree, you must not use the Service.
Individuals who use the Service on the Customer's behalf ("Users") must also comply with these Terms. The Customer is responsible for its Users' acts and omissions in connection with the Service.
Subject to these Terms and payment of applicable fees, Novola grants the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for its internal business operations during the subscription term.
The Service is provided on a software-as-a-service basis. No copy of the software is delivered to the Customer, and nothing in these Terms transfers ownership of the Service or any part of it. All rights not expressly granted are reserved.
The Customer is responsible for configuring its Workspace, designating Administrators, and managing User access. The Customer must keep account credentials confidential and is responsible for all activity that occurs under its Users' credentials.
Fees, the subscription term, and any usage parameters are set out in the applicable order form or, absent one, in the plan selected by the Customer. Unless stated otherwise, fees are invoiced in advance and are payable within thirty (30) days of the invoice date.
As between the parties, the Customer owns all Customer Data and retains all rights in it. The Customer grants Novola a limited right to host, process, and transmit Customer Data solely to provide and support the Service and as instructed by the Customer.
For personal data within Customer Data, Novola acts as a Data Processor governed by the DPA, and the Customer acts as the Data Controller. Processing of personal data is described in our Privacy Policy. The Customer is responsible for the accuracy, legality, and lawful basis of the Customer Data it submits, and for having the rights necessary to submit it.
The Service maintains an immutable audit trail to support defensible reporting. The Customer acknowledges that entries in that audit trail are recorded to guarantee integrity and are not designed to be silently erased.
The Customer and its Users must not:
We use vetted subprocessors to deliver the Service, including Amazon Web Services for hosting (in AWS Region eu-west-3, Paris, France) and Postmark for transactional email delivery. The current list of subprocessors and the safeguards applying to them, including international transfer mechanisms, are described in our Privacy Policy and the DPA.
If the Customer connects the Service to third-party products (for example, a bank feed), the Customer's use of those products is governed by their own terms, and we are not responsible for their acts, omissions, or availability.
Each party may access confidential information of the other in connection with the Service. Each party will use the other's confidential information only to perform under these Terms and will protect it with the same degree of care it uses for its own confidential information, and in no event less than reasonable care.
Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was known without restriction before disclosure, or is independently developed. A party may disclose confidential information where required by law, giving prior notice where legally permitted.
The Service, including its software, design, and all related intellectual property, is and remains the exclusive property of Novola and its licensors. Feedback the Customer voluntarily provides may be used by Novola to improve the Service without obligation or attribution, and without affecting the Customer's ownership of its Customer Data.
We aim to keep the Service available and to provide support during our normal business hours. Any committed service levels or support response times are those set out in an applicable order form or service level agreement.
We may modify, add, or discontinue features of the Service to improve it or to meet legal and security requirements. We will not materially reduce the core functionality of a paid subscription during its term without offering the Customer a reasonable remedy. Planned maintenance will be scheduled to limit disruption where practicable.
Each party warrants that it has the authority to enter into these Terms. Novola warrants that it will provide the Service with reasonable skill and care and in accordance with applicable law.
Except as expressly stated, the Service is provided "as is" and "as available". To the fullest extent permitted by law, Novola disclaims all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Novola does not warrant that the Service will be uninterrupted or error-free, or that automated reconciliation and invoicing will be free of every discrepancy. The Customer remains responsible for reviewing outputs before relying on them for accounting, tax, or legal purposes.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, or loss of data, arising out of or relating to these Terms, even if advised of the possibility of such damages.
Except for liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence, fraud, or willful misconduct), each party's total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by the Customer for the Service in the twelve (12) months preceding the event giving rise to the liability.
The Customer will defend and indemnify Novola against third-party claims arising from the Customer Data or from the Customer's use of the Service in breach of these Terms. Novola will defend and indemnify the Customer against third-party claims that the Service, as provided by Novola and used in accordance with these Terms, infringes that third party's intellectual property rights. The indemnified party must give prompt notice of the claim and reasonable cooperation, and the indemnifying party controls the defence and settlement, provided no settlement imposes a non-financial obligation on the other party without its consent.
These Terms apply for the duration of the subscription and any renewal terms. Either party may terminate for material breach that remains uncured thirty (30) days after written notice. We may suspend access where required to protect the Service, other customers, or to comply with law, and for non-payment after reasonable notice.
Suspension is a temporary measure and does not, by itself, terminate the subscription or relieve the Customer of accrued payment obligations.
On termination, the Customer's right to access the Service ends. The Customer may, for a period of ninety (90) days after termination, request export of its Customer Data in a portable format. After that period, we will delete or anonymize Customer Data in accordance with the DPA and our Privacy Policy, subject to retention we are required by law to maintain (for example, accounting records retained under French commercial law).
These Terms are governed by the laws of France, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute in good faith. Failing resolution, the competent courts of France will have exclusive jurisdiction, without prejudice to any mandatory rights the Customer may have under applicable law.
Matters concerning the processing of personal data are additionally addressed by the DPA and the rights and recourse set out in our Privacy Policy, including recourse to the Commission Nationale de l'Informatique et des Libertés (CNIL).
We may update these Terms to reflect changes in the Service, our practices, or legal requirements. For material changes, we will notify workspace Administrators by email and/or in-app notice at least fourteen (14) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The "Last Updated" date above reflects the most recent revision.
Questions about these Terms can be directed to Novola SAS at legal@ppty.one. For questions about how we process personal data, see our Privacy Policy or contact our privacy desk at privacy@ppty.one.